How long does it take to process my application
and set up my account?
Generally, if all of your billing information is in order,
it should take between 5-48 hours to set up your account. We do NOT
offer immediate online signup's like other companies. A real
person
reviews every application and we reserve the right to reject
sites that may lead to network problems(hacking related, adult
content, file download sites, potential DOS targets). When
your application is processed you
will receive an email notification.
What type Bandwidth or transfer capability do you offer? Network One
Hosting offers Premium Optical Bandwidth with direct, fast and
reliable connectivity to the Internet via multiple OC-12 connections
to
over 75 diverse
providers. Making sure your data can be reached, viewed, updated,
and accessible
with incredible connectivity and network strength.
Do you offer any uptime guarantee? Yes! Network One,
guarantees 99.9% server uptime. Network One will provide your
mission-critical data with the ultimate in network performance,
security, bandwidth management, and Internet connections.
Will Network One Hosting register a domain name
for me?
No! The offering of domain name registration
services by a web hosting company is a conflict of interest.
You should never register a domain name with a company that
you are using to host your website. Register your domain with
a legitimate registrar. We recommend dotster.com but
you can use any you choose. We do NOT recommend networksolutions.com.
We do not offer domain registration services and will not offer
them in the future for the aforementioned reasons.
Do I have to pay InterNIC for my domain? You now
have a choice on what company to use to register your domain
name. We absolutely do NOT recommend ever using networksolutions.com
to register your domain. There are a number of good registrars
including dotster.com register.com and tucows.com as well as
others.
I already have a domain, can I move it to your server? YES!
Your domain is yours and you can point it to us by simply changing
the nameservers assigned to it. Our support department will be
glad to assist you.
Can
I have http://whatever.yourdomain.com (subdomains)? Sure!
These are called subdomains. Depending on the plan you choose,
you may have a number of sub-domains that you
can add to you domain account in your control panel.
. If you want you may
have an additional FTP login username and password for sub-domain
as well.
You may also have an additional email account with a separate
POP account also. Every additional domain you add to your account
will also create a subdomain, for example mynewdomain.com will
also be available as mynewdomain.yourdomain.com so you can
immediately preview the domain even before the nameserver changes
from your registrar take effect. This can all be setup using
your control panel and at your domain registrar(where you have
your domain registered).
What if I need more POP Email accounts? No problem!
If you need more POP email or FTP accounts than what comes with
your package you can simply upgrade your account.
What payment options are available? We can process
MasterCard/Visa/Amex/Discover. We do not use Paypal, however,
if you want to pay using your
paypal balance you can request a MasterCard debit card from
paypal which
can be used like a regular MasterCard and the charges will
automatically come out of your Paypal account. This also has a 2.5%
cash back
feature. Visit your Paypal account to signup or for more information.
We do not accept checks or money orders not even if you want
to pay in advance. We only offer month-to-month service.
What about email? You receive unlimited email aliases
(anything@YourDomain.com). You receive depending on your account ,
multiple POP email accounts, mailing list, Spam Controls, Forwards,
etc
Do you support Frontpage? We offer the latest
FrontPage Extensions on our servers. We do not provide
technical support for getting started with Frontpage. We do
provide support if you use FTP.
Do you support Streaming Audio? We do not run a Real
Streaming server, however there is a second option.
1) Take the .rm or .ra file you have created, and upload it to the server (Make
sure you upload it in BINARY mode).
2) Create a text file with the full URL to the .rm or .ra file on one line
inside of the text file and save it as <filename>.ram (Replace <filename> with
the name of the streaming file you would like to use.
3) Upload the .ram text file to the server (Make sure you upload it in ASCII
mode).
4) Go to the URL of the .ram file
(Example: http://my-domain.com/streaming_file.ram) in your web browser.
5) RealPlayer or RealOne should open up and starting playing the streaming
file.
This should do what you would like. It cannot stream live events, only prerecorded
media. Please remember, audio and video streaming will count towards your monthly
bandwidth, and can use an excessive amount if not monitored correctly.
Do I have access to a control panel? But
of course! You may add features to your website and set features
such as email settings, counters, chatrooms, forms, stats programs,
add domains, add sub domains, etc. Your confirmation email
will have more instructions on using the control panel.
What does the control panel look like/What features does it
have?
Try out a demo HERE use
username cpdemo password cpdemo if prompted.
Note: features may vary from demo depending on your account selection.
Can
I get a dedicated IP?
Dedicated IP's are no longer needed like they were at one time. We do not issue individual IP's but can make exceptions if you really need your own SSL certificate(additional $3/mo). If you need a SSL page you can use our certificate which will make no difference to your customers and will still be a secure link plus it means you do not have to pay for an SSL certificate.
How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page,
make sure the web page has the extension .SHTML and not .HTML
How will my page be called by web browser? With all
domain accounts anyone can access your page by typing http://www.yourdomain.com
or http://yourdomain.com
How long will it take before I can start Uploading to my site? As
soon as you receive the confirmation email from us.
How long until my domain name is active? This usually
takes anywhere from 1-3 days and is not related to us or our
servers. You will, however, be able to start uploading your pages
immediately after activation to your directory. You can also
access your website via an address that will be provided in the
confirmation email
until domain registration is completed.
How soon do we reply to emailed questions? As soon
as possible! The actual time depends. There is someone on site
24 hours a day/ 7 days a week monitoring the servers and Internet
connection. We process emails as soon as we can, giving higher
priority to outages and non-working email problems. We want
to get your business back up and running as soon as possible.
We always reply to email but it can take from 1 to 24 hours depending
on the circumstances and urgency. If you send email using an
invalid email address you will not receive our reply, please
make sure you use a valid and working email address as the reply
to address.
Do you host adult sites?
No, we do not host any porn
or adult related sites. We are strong supporters of free speech but
we have a business to run and adult sites are not conducive
to running an efficient business. For both legal
reasons and bandwidth reason(adult sites are
huge bandwidth wasters) we do not provide hosting for adult
sites.
Can I send “Bulk E-mail, SPAM, Etc.”? NO,
We cannot be connected to this type of activity. Here is
the reason: Many ISP's will block mail connections from servers that
are known to
deliver spam. This creates problems with autoresponders.
So please
just don’t send spam! What is spam? We define spam as Any
commercial email sent to multiple persons over a short period of
time that
is not in direct response to a question, a direct result
of a recent purchase, or a legitimate notification of an update
or
patch. This means if you have a database of customers and
notify them of a new product, then you are sending spam and it
will
result in your account being suspended. Hiding a notice or
checkbox in a checkout form
or license agreement is not a valid means of obtaining authorization
to send commercial email. If your customers
have not gone
to your webpage, selected an option requesting to subscribe
to a newsletter, then
received a confirmation email AND responded to it, then they
have not authorized the sending of any emails to their email
address. We do not tolerate any spam.
What if I go over my disk space allotment? We do
set quotas on our servers so if you happen to use your disk space
you will then have the choice of buying more space or changing
plans or you can review your files and remove un-needed files
to free up space.
Is the server ever down? . We have an impressive
99.9% up time so your site is reachable by the world practically
all the time.Like all
providers our servers must be taken down from time to time for
upgrades or maintenance or to replace equipment that fails.
This is the real world and things happen. We do everything we
can to prevent down time. Our business is on these servers too!
What kind of help can you give me? Were here to help!
Just Ask! We understand all this web stuff may be a little to
much if you have never done it before. We must limit our support
to matters relating to your account. We do not troubleshoot scripts
or do web design. We will be glad to help you upload your webpage
or answer specific questions about using our servers and our
cgi paths etc. Support for the setup of MySQL databases is not
provided. Support for cgi/perl/php or other scripts or html should
be obtained from the many support groups and message
boards on the Internet as well
as the original creator of the products. Contact the product maker or distributor
for support on their individual products.
Does Network One hosting Allow Chatrooms? Chatrooms tend to be hogs on bandwidth but as long as the script is
written well and it does not cause any system problems then you are more than welcome to use it. Do remember
that if you use up an excessive amount of a servers resources then we will recommend
you move to a dedicated server IRC type chatrooms are not allowed.
Do we offer custom cgi scripts? Sure do! We have
guestbooks, logging, stats scripts, chat, bulletin board, plus
many more.
Can I resell Network One hosting hosting services? We
do not have any reseller options due to the limited number of
clients we service.
What do you do if my traffic will be over limit?
You will receive a notice when you have reached 80% of your monthly allowance.
If your traffic increases to an unusually high level it may be temporarily
suspended and you will be contacted by our support staff.
Do you allow terminal (SSH) access?
No. For security reasons we do not allow SSH or Telnet access. You can do anything
normally needed through FTP or the Control Panel.
What is catch-all email box?
Every mail sent to your domain goes into your mailbox. Your Mailbox name is
the same as your login name. You can send email
to any email address that ends in yourdomain.com
and it will go to your mailbox! You do not have to define separate accounts
for sales@yourdomain.com, support@yourdomain.com, etc. They automatically
go to your mailbox. You can also setup other mailboxes if you want separate
mailboxes for billing@yourdomain.com but all other email to go to your main
account, for example.
What do you mean by "Unlimited E-Mail Aliases"?
See above, there are an unlimited number of aliases for your mailbox because
all mail for your domain goes automatically to your main mailbox. You also
can create forwarding aliases eg. mail
sent to test@yourdomain.com is forwarded
to
user@yahoo.com.
What is cron? What is crontab?
Cron is a UNIX daemon for periodical program running. Crontab is per user configuration
file for the cron. If you don't know what it is, then you probably don't
need it.
Do you allow custom 404 and other Error pages?
Yes you can set several custom error pages through your control panel,
so if a customer tries a page that no longer exists they can be redirected
to your
main website instead of getting a generic error. If you are familiar
with .htaccess files you can also set your error pages and other features
using htaccess.
Do you offer a shopping cart, online order form or buy now
button?
Yes, Agora shopping cart is available from your control panel. You can
also install many 3rd party shopping cart systems and most credit card
processing companies provide
shopping
carts
as
well. Paypal
also
has a
shopping
cart system that you can use for paypal payments.
My web-based business is new, how do I charge customers'
credit cards online?
Once your account is setup we will be happy to help you setup
online billing so you can accept credit cards. It is quite
simple. You may also want to look into accepting Paypal first.
How Do I Register a Domain Name? :
Registering a domain name is very easy. We recommend using dotster.com
or a similar registration service. There you can find out if the domain
name is
available and register it immediately. Set the nameservers to our nameserver
names and then add your new domain under your control panel.
This other hosting company offers unlimited bandwidth/space/transfer/love
It is not possible for a web host to offer
'unlimited' bandwidth or disk space. Such hosting plans always come with
clauses that restrict how much bandwidth you can transfer at a given moment,
how
much CPU usage you can use (which is arbitrarily decided), and so forth.
They also may use something called 'throttling' which limits the amount of
bandwidth you can use automatically on a minute by minute basis by slowing
connections to your website. This way they can 'claim' unlimited bandwidth
but actually they know it is not possible for any one customer to use more
than a fixed amount of bandwidth in a month. This also makes your website
seem slow.
What exactly is space and bandwidth/data transfer?
Disk space. is the size your website can be. Every single letter
on your website has to be stored somewhere on your web host's
server. Each letter is one byte, and a megabyte is roughly one million
bytes.
HTML pages are usually very small, but it is the extra images,
scripts, and even databases that can take up large amounts of disk
space.
Bandwidth/Transfer is the amount of data the server will allow your
site to send in a month. Transfer is usually measured in gigabytes
- billions of bytes. This depends on the number of visitors to
your website and how big your website is. A site with a lot of
large images and a lot of visitors will use a lot more bandwidth
than a website with a few text pages and the same number of visitors.
How do I track how many hits my website gets?
There are a few things that need to be cleared in terms of terminology:
Hits - this simply refers to the number of 'elements' loaded on
your site. If one page has five images in it, viewing that page once
adds 6 hits (one page + five images).
Impressions - the number of times all the pages on your site are
seen (also simply called pageviews). Impressions are sometimes referred
to as 'hits' which can cause confusion
Unique Visitors - the number of people that visited your site
So to clarify, if I visit your website, look at two pages, and
each page has 5 images on it, then your stats increase by one unique,
two page views, and 12 hits.
You can find statistics in your Control Panel.
How do I upload my site online?
Uploading your site can be done in many ways, but the most popular
is FTP.
When your hosting account was created, you would have been provided
with an FTP account. Using software such as SmartFTP, CuteFTP or
WS_FTP, you can log into your host. Then, using the program like
a normal
windows
program, you can drag and drop files onto your web host. These
files become live online instantaneously. These programs can be
found at common download sites like download.com or hotfiles.com
I am using too much bandwidth! Is there anyway for me to
reduce my usage?
In most cases, yes.
You should first try to optimize the graphics on your website. Many
GIFs look just as good as jpegs but have fewer colors, and
many JPEGs look just as good with a higher compression level.
NetMechanic.com offers an image
optimizer program online.
You should also analyze the HTML of
your site. Make sure you use relative paths, so that images
are not downloaded more than one
time. For example use href=index.html and not index=http://www.yourdomain.com/index.html
Best of all, optimizing your page like this makes the user experience
better as your site will load faster for them!
My ISP offers a webpage with my account, why should I use
your service? If you are putting up a webpage about your
cat then by all means use the webspace your ISP provided.
If you are running a business and need serious features and
reliability then you need a real hosting company. No business
will ever
be
respected or even considered legitimate if they use their
ISP as their webhost. Customers simply do not trust a www.bigispname.com/~johnsmith
domain name or sending payments or support questions to an
@yahoo.com
account. These just do not say 'reliable' or 'honest' to
the average person. Any serious business needs their own
domain. Having your
own domain is portable, you can move to any webhosting company
you want. It also gives the customer a feeling of permanence
and confidence when they see you have gone to the trouble
of setting up your own domain in a professional way. ISP's
are in the
business
of selling Internet connectivity. Many do not even
offer webspace and if they do they will often highly
overcharge for additional disk space or bandwith.
ISP's generally expect their webspace to be used for personal
pages so they may set extremely low disk space and bandwith
limits on your account which interfere with any successful
online business. A professional
webhosting company is the way to
go for any serious online business.
This other company offers 24/7 phone support or live chat support, do you?
If you have been with one of these companies then you already know the real-deal with these features. A phone number you can call anytime or a real person you can reach through an online chat button, sounds great does'nt it? That is why they put it on their main webpages because they know it will get people to sign up. The problems come when you try to use it. Do a google search for some of the support chat sessions people have captured. You will find many first hand accounts with the evidence of incompetent support, support outright lying about their servers status, telling someone one problem existed then an hour later saying something totally different. Most of the time support personnel have no idea what is happening with the system or how to check it. If they were competent administrators they would not be working support jobs. As for phone support, when something goes wrong they stop answering phones if they answered them to begin with. 24/7 phone support often means voicemail! These features are of no practical value. Email is more efficient because it gives us an opportunity to review any problems or questions and give complete answers in the response. Online chat sessions often become abbreviated conversations which degrade into the support tech getting the customer satiated and offline until something else breaks. We do not offer these because in practice and from first hand experience they do not benefit the customer and actually hamper support. They may be good sales gimmics but we are more interested in running an efficient system and not making sales at the expense of service. We have someone checking e-mail throughout the day and can usually respond quickly to questions or problems. If there is a major problem then we likely know about it already. Oh, and if you were wondering, e-mail to our support address goes directly to our system administrator, not an uninformed support department.
